Another N810 Disappointment

I'll get over it...but I thought for sure my battery would get here today...after all, I ordered it early Wednesday afternoon and paid extra for expedited shipping from NY. It only takes 2 days...except that the seller didn't ship it until Thursday evening. It is frustrating that I paid extra to have it here by the weekend; now it will get here Monday - the same day it would have gotten here if I hadn't paid the extra. So, I paid that extra for nothing...

Meanwhile, I've been waiting since March 2nd to have a working N810. Time line:

March 2 - ordered N810
March 5 - N810 arrives late in the afternoon
March 6 - N810 won't start; contact Nokia service, they confirm it is defective and should be returned; contacted amazon.com seller immediately
March 10 - finally hear back from seller, asked several questions; I replied within the hour
March 13 - contacted amazon.com since I had heard no more from the seller about return/replacement
March 14- contacted Nokia about returning it to them directly for repair since I'm getting no satisfaction from the seller; amazon.com sends me info to file a fraud report
March 15 - seller contacts me late in the evening (on a sunday, yet!) upset about the fraud report and asking if there's anything they can do so I'll cancel it; since I had broken N810 ready to ship to Nokia the next morning, I agree to cancel if they will pay for my shipping costs to Nokia
March 16 - I ship N810 to Nokia via priority mail and cancel fraud report with amazon.com
March 18 - unit arrives at Nokia repair facility in Alabama
March 22 - checked status; Nokia tells me that they can't locate any information about my device at their facility
March 23 - replacement N810 shipped via Priority mail from Nokia repair facility
March 25 - received device without a battery in it (NOTE: I had included the battery when I sent the first N810 back since it was a power issue; if they had the battery they could determine whether it was the device itself or just the battery, I thought; I included a note with my paperwork to that effect, and letting them know to return the battery with the device after repair.) I notify Nokia, and am told that they will have to "research it", which will take about 48 hours; I order another battery and pay for priority shipping (2 days) so that I will have it by the weekend - this was at 1:00 in the afternoon
March 26 - battery from store in NY ships in the evening - 30 hours after I had placed the order
March 28, today/Saturday - battery didn't arrive. No word from Nokia on my battery that they still have. Device is useless without the battery. If it gets here on Monday, it will have been FOUR WEEKS since I ordered my N810 - and I STILL haven't been able to enjoy it, except for a couple of hours the night it first arrived...

Is it any wonder that I am near tears? I dreamed about this device for 5 months, and sold some very dear possessions on eBay so that I could buy it...and I'm STILL waiting to use it...I don't know when I've been so frustrated!

N810 USPS Update @ 23:30, 09 Mar 24

Label/Receipt Number: [blahblahblah]
Associated Label/Receipt:
Detailed Results:

	Processed, March 24, 2009, 10:57 pm, ROMULUS, MI 48174
	Processed, March 23, 2009, 7:37 pm, HUNTSVILLE, AL 35813
	Arrival at Unit, March 23, 2009, 4:20 pm, HUNTSVILLE, AL 35802
	Electronic Shipping Info Received, March 23, 2009

Nokia N810 Repair Update

My new baby is on his way home! Just checked the online repair status of my N810, and saw this message:

A replacement Nokia n810 device, serial number [blahblahblah], has been shipped for your original Nokia N810 device, serial number [blahblahblah], under Nokia's replacement program.

Your device was shipped via USPS on March 23, 2009.
Track your shipment via USPS at www.usps.com
Tracking Number: [blahblahblah]

Repair History:

Status Date	Status
03/23/2009	Shipped Replacement 03/23/2009
03/20/2009	Awaiting Replacement Device
03/20/2009	Received

This information is provided as a courtesy. The online information reflects the latest status update provided by the repair center for customers and is the same information available to the Nokia Care Contact Center.

So how's THAT for great news?!? I'm so stoked...probably even moreso than when I was anticipating its arrival the first time, since I've now seen what it can do! I know that it arrived at the repair facility on the 3rd day (the 19th, in spite of what they say) after I mailed it - so I am hoping that it will get back to me on the third day, which would be the day after tomorrow. I can't wait :).

I do have to say that I continue to be impressed with Nokia's service...if all is well with the replacement N810, my satisfaction level will be 100%. I understand that, as long as we humans are running the show, things will go wrong. But it is how a company treats its customers and stands behind its product and resolves issues that come up, that matter the most...

Updates and Loose Ends

re: eBay/Joe Girmscheid - Paypal released my money on Friday, 3/20. He never did contact me or return my emails, nor was Tom unable to resolve it. I won't ship to PA again for any eBay sales.

re: my Nokia N810 - When I checked the status at the repair center's website, I saw this message:

Your Nokia N810 device, serial number 001D6ED5C625, was received for repair on March 20, 2009. [note from me: it was signed for by L.Murphy at the repair center at 10:44 a.m. on March 19.]

Unfortunately we were unable to repair your device and are currently awaiting delivery of a replacement device for you.

Please check back for the latest status information.

I was glad to see this, as I would have worried that my repaired device would have failed again.

So life goes on...