Saturday, March 28, 2009

Another N810 Disappointment

I'll get over it...but I thought for sure my battery would get here today...after all, I ordered it early Wednesday afternoon and paid extra for expedited shipping from NY. It only takes 2 days...except that the seller didn't ship it until Thursday evening. It is frustrating that I paid extra to have it here by the weekend; now it will get here Monday - the same day it would have gotten here if I hadn't paid the extra. So, I paid that extra for nothing...

Meanwhile, I've been waiting since March 2nd to have a working N810. Time line:

March 2 - ordered N810
March 5 - N810 arrives late in the afternoon
March 6 - N810 won't start; contact Nokia service, they confirm it is defective and should be returned; contacted amazon.com seller immediately
March 10 - finally hear back from seller, asked several questions; I replied within the hour
March 13 - contacted amazon.com since I had heard no more from the seller about return/replacement
March 14- contacted Nokia about returning it to them directly for repair since I'm getting no satisfaction from the seller; amazon.com sends me info to file a fraud report
March 15 - seller contacts me late in the evening (on a sunday, yet!) upset about the fraud report and asking if there's anything they can do so I'll cancel it; since I had broken N810 ready to ship to Nokia the next morning, I agree to cancel if they will pay for my shipping costs to Nokia
March 16 - I ship N810 to Nokia via priority mail and cancel fraud report with amazon.com
March 18 - unit arrives at Nokia repair facility in Alabama
March 22 - checked status; Nokia tells me that they can't locate any information about my device at their facility
March 23 - replacement N810 shipped via Priority mail from Nokia repair facility
March 25 - received device without a battery in it (NOTE: I had included the battery when I sent the first N810 back since it was a power issue; if they had the battery they could determine whether it was the device itself or just the battery, I thought; I included a note with my paperwork to that effect, and letting them know to return the battery with the device after repair.) I notify Nokia, and am told that they will have to "research it", which will take about 48 hours; I order another battery and pay for priority shipping (2 days) so that I will have it by the weekend - this was at 1:00 in the afternoon
March 26 - battery from store in NY ships in the evening - 30 hours after I had placed the order
March 28, today/Saturday - battery didn't arrive. No word from Nokia on my battery that they still have. Device is useless without the battery. If it gets here on Monday, it will have been FOUR WEEKS since I ordered my N810 - and I STILL haven't been able to enjoy it, except for a couple of hours the night it first arrived...

Is it any wonder that I am near tears? I dreamed about this device for 5 months, and sold some very dear possessions on eBay so that I could buy it...and I'm STILL waiting to use it...I don't know when I've been so frustrated!

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